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share in the global market for IT Outsourcing through public private
partnership projects with developed countries like Japan, says a
visiting IT specialist from Osaka City University. Bangladesh has
potential to build a strong ITO industry, said Professor Keiko
Morisawa, of the Graduate School for Creative Cities under Osaka City
University, speaking at a workshop on ICT services development by the
Embassy of Japan at a Dhaka hotel on Thursday. Morisawa suggested
following the recent example of the Philippines and also Vietnam,
who since 2005 have rapidly secured significant shares in the highly
lucrative global ITO industry. ITO (IT Outsourcing), BPO (Business
Process Outsourcing) and KPO (Knowledge Process Outsourcing) include
offshore services such as call and contact centres, back office
support, transcription, animation, software, website and game
development, as well as software engineering. Morisawa also said
Japan is offering to train up overseas students to increase human
resources in the global IT industry and aims to welcome 3 million
students by around 2020 as a part of a ' global strategy' Currently,
China leads among Japan's offshore destinations for ITO, BPO, KPO
services, followed by India, Philippines and Vietnam. Globally, the
BRIC countries (Brazil, Russia, India and China) are predominant in
this offshore service industry. The total value of transactions
among these countries (both direct and indirect) in 2008 was $1 b.
But BRIC countries faced recent problems, Brazil and China could not
utilise their potential and Russia lacks government support, which is
where Philippines and Vietnam secured their place, said Morisawa. She
said non-BRIC countries like Philippines were successful as they
emphasised IT education and chose cooperation with India over
competition. Vietnam ensured success by developing IT education and
cooperation with Japan through both private and public partnership.
There is also a scope for Myanmar and Bangladesh to follow their
examples, she said. She suggested Bangladesh should pursue the
Philippines' example in particular for near- shoring with BRIC
countries, specifically India. It should also be keen to get BPO
(Business Process Outsourcing), not only ITO (IT Outsourcing) work
orders. Bangladesh could also increase offshore work orders directly
from Japan by developing ITEE ( IT Engineers Exam) skill standards,
which is globally recognised and a must to get into the BPO market,
she said.
